Orveda’s concierge provides you a personal guidance to offer you a unique experience. Benefit from our experts advice to better understand your skins needs and build your tailored skincare routine. Our concierge provides support for any questions concerning orders, shipping, refunds or products.


You can reach the concierge:



Our concierge is currently open from:
United States: (Supporting English & Spanish languages)
Monday to Friday: 9AM to 6PM ET
Europe: (Supporting English & French languages)
Monday to Friday: 10AM to 6PM CEST
Please note that our concierge is closed on bank holidays.
If you live outside of the United States or Europe, you can either contact our concierge during its local business hours, or reach out via email or our contact us form. Our concierge aims to respond to all messages within 24 hours.